SHIPPING INFORMATION

Delivery will take place within 3 working days for main city centres and within 5 working days for outlying areas from date of dispatch.

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London)

Outlying areas – All regional areas

Footwork is unable to guarantee that all orders will be delivered within the stipulated time frame as some factors are beyond our control.

Delivery is during office hours only, to either a work or home address.

FOOTWORK shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the courier company will attempt to call you to arrange another delivery. Should the courier company not be able to deliver for a second time, the purchase will be returned to FOOTWORK. Any re-delivery will carry an additional delivery fee of R96.90 incl. VAT per item.

FOOTWORK will only deliver within South Africa.

Retain a copy of your order / invoice at all times.

RETURNS AND EXCHANGES

FOOTWORK needs to be advised of all returns within seven (7) days after receipt of goods.

FOOTWORK will arrange for the purchase to be collected should it fall within the 7 days of your purchase being delivered. If your return is made outside of the 7 day period, you can post your return to FOOTWORK at your cost:

5 Monte Carlo Drive
Raceway Industrial Park
Gosforth Park
Germiston
1401

Items need to be returned in original packaging with the original invoice. Always retain a copy of the invoice / order at all times. Delivery charges are non-refundable. Returns will be processed within 10 business days of being received. FOOTWORK ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective, it can be returned in line with the terms and conditions of the company policies for inspection. If the items are found to be defective, you will be entitled to:

  • A full refund
  • Product being repaired or replaced at the expense of FOOTWORK
  • Please note: the decision on repairing or replacing the items depends on availability and other relevant circumstances

Should the product not be defective you will not be entitled to a repair, replacement or refund. The items will be returned to you and the cost of the return to FOOTWORK and the delivery back to you will be for your account. Please note that the following are primary reasons for the rejection of a claim. The list includes but is not limited to:

  • Normal wear & tear
  • Damage caused by incorrect use of product
  • Damage caused by incorrect care of product
  • Any repairs or changes made to the product not authorised FOOTWORK

REPLACEMENTS

Replacement items will be sent to you provided stock is available. Should it happen that we are out of stock, then you will be contacted by Customer Services, and an alternative product will be recommended.

REFUNDS

  • All refunds will be processed within 10 days of returned item being cleared by customer services
  • Refunds will be processed back to the form of payment (EFT or Credit Card)
  • Delivery fees are strictly non-refundable

CANCELLATIONS

Orders can only be cancelled if the stock has not been dispatched. Once the stock has left with the courier, we are not able to accept a cancellation.