F.A.Q.

GETTING STARTED

How do I register for online shopping?

Click on the Log In button. From there, click on the “create an account” button. This will open a new page for you to fill in all your details. Once you have submitted this, an activation link will be sent to the email address that you have provided. Use the activation link to activate your account and log in.

Will you sell my information to third parties?

Your information will not be sold or passed on to any third parties.FOOTWORK rightfully protects your information. Read more on how we protect your details by referring to the FOOTWORK privacy statement.

Do I need to enable cookies in my browser?

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Statement.

STOCK

What if the style I want is out of stock?

Please remember that items are available while stocks last. Should you want to order something that is currently out of stock, we will try to source it for you. Should the style be discontinued, we will suggest an alternative item for you.

Can I place a back-order?

We do not place back orders. If your selected item is sold out and we can’t source it from elsewhere, we will advise of an alternative. Should we be expecting more stock of the item at a later date, we will advise you to check back with us then.

Can I put an item on hold?

Unfortunately we aren’t able to hold any items.

I have done my order, how do I know that it has gone through?

Once your order has successfully been placed, you will receive a confirmation email with the details of your order. This confirmation will have your order number on it. If you have not received such an email, then you place your order again. If you are still experiencing problems, please contact Customer Service to confirm your order.

FINISHED SHOPPING, HOW DO I PAY?

Are your prices in South African Rand (ZAR)?

Yes, all pricing is in South African Rand

Are the prices inclusive of VAT?

Yes, all prices are inclusive of VAT.

If I see the shoes somewhere else, do you match the price?

No, we do not match, but we do our best to ensure we have competitive prices.

I want to shop with FOOTWORK but how do I know if it’s safe?

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement. All credit card payments are made using the PayU facility which is 3D secure enabled.

What about my credit card details, do you keep them?

We do not store your credit card details. All credit card payments are processed using the PayU facility. This is a secure, 3D Secure enabled payment facility. FOOTWORK does not have access to any of your banking / credit card details.

How can I pay?

FOOTWORK offers you the following payment methods:

Payment via credit card

FOOTWORK accepts VISA and MasterCard credit cards, issued by a recognized South African Banking Institution. When choosing to pay with credit card, you will be redirected to our secure payment gateway to enter your credit card details.

EFT (electronic funds transfer)

If you select EFT, you will you need to make the payment, using your order number as a reference number. All bank deposit EFT’s require proof of payment to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. before your order will be processed. If payment does not reflect for an EFT transaction within 4 days we may cancel your order without notice.

My credit card details were not accepted, what should I do?

The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, you can complete your purchase and make an EFT payment.

DELIVERY

When can I expect delivery?

Our delivery times are within 3 working days for main city centres and within 5 working days for outlying areas from dispatch date.

FOOTWORK wants to deliver on time as promised. However, things happen and therefore we are unable to guarantee that all orders will be delivered within the stipulated time frame.

You can expect delivery:

  • Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London) within 3 working days
  • Regional areas within 5 working days

Can my parcel be delivered to my work address?

Yes, we can deliver to your work address. We only deliver during office hours so make sure to enter the daytime delivery address when completing your order.

My items haven't arrived yet. What can I do?

Please allow at least 10 business days for your order to arrive. You are able to track the status of your order by contacting the FOOTWORK customer service.

The courier came but no one was home. What happens now?

Our courier service will contact you before delivery. Should you not be available at the time, they will attempt to contact you 1 more time. If they are unable to make the delivery after this, they will return the package to FOOTWORK Should you still want the delivery, you will need to pay a R96.90 vat incl. delivery fee. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Do you delivery outside of SA?

Unfortunately, we do not deliver outside of South Africa.

TROUBLE ORDERING?

I need some help with my order, who can help me?

For any assistance regarding online ordering, please Customer Services at This email address is being protected from spambots. You need JavaScript enabled to view it. or 011 345 8139 where we will assist you with your order or any other enquiries you may have.

I am having trouble ordering online.

FOOTWORK’S website works best with Google Chrome and Mozilla Firefox. Customers should make sure that they make use of the correct and up to date browser when using our website. If you are still experiencing difficulties, then contact: Customer Service – This email address is being protected from spambots. You need JavaScript enabled to view it. or 011 345-8139

NEED TO CHANGE DETAILS?

How do I change details on my account?

Click on the ‘My Account’ tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to ‘contact information’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.

I don’t want to receive any more emails from FOOTWORK How can I cancel my subscription?

The emails that FOOTWORK sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future correspondence from FOOTWORK anymore.

NEED TO RETURN AN ITEM?

Can I return shoes that don’t fit?

Yes you can. You need to advise FOOTWORK of the return via email to This email address is being protected from spambots. You need JavaScript enabled to view it. . FOOTWORK will then arrange for the courier to collect your purchase and return it to the FOOTWORK Head Office.

How long do I have to return my purchase?

FOOTWORK will arrange for the purchase to be collected should it fall within the 7 (Seven) days of your purchase being delivered. If your return is made outside of the 7 day period, you can mail your purchase to FOOTWORK’S address:

FOOTWORK
5 monte carlo drive
Raceway industrial park
Gosforth Park
Germiston
1401

Once the items have been returned, how long does it take to process the claim?

Once FOOTWORK has received the returned item(s), the request will be processed within 10 business days.

Who pays for the return?

FOOTWORK offers free returns of full priced items within the 7 day period. More details can be found in the delivery and returns policy.

Do I get a refund if I don’t want the product after I have received it?

If you are not satisfied with the item you have received, you may return it, unworn, to FOOTWORK within 7 days of receiving the item. The item must be returned in its original packaging. Sales items will not be refunded but can be exchanged. All delivery / collections costs are for your account.

The item has a fault. Can I return it?

FOOTWORK ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective, you can then send it back. The time period for such a return is the same as any other return - 7 days after the item was received. A replacement item will be sent to you accordingly. Replacement items will be sent to you provided stock is available. Should it happen that we are out of stock, then you will be contacted by Customer Services, and an alternative product will be recommended.

CPA

FOOTWORK adheres to the CPA guidelines. Any item with a product defect due to poor workmanship will be repaired/replaced/refunded once checked by Quality control provided the item has not been modified in anyway and the purchase was made within the 6 month period.

Where can I view your delivery and returns policies?

View our delivery and returns policies by clicking here

I need to return my items but don’t have the original packaging. What should I do?

Packaging is necessary when the customer has changed their mind about the product. When the original packaging is no longer available, then a surcharge may apply.

Can I cancel an order?

Yes, you can cancel your order provided it has not left our warehouse as yet. Voucher cannot be cancelled.

GENERAL

Where can I find the sizing chart?

All of our products are in UK and European sizing.

When can I expect new products to be listed on your website?

Our website is constantly updated with the arrival of new stock. We update our product range as new stock arrives. Keep a close eye on New Arrivals.

How can I provide feedback about a product?

We welcome any feedback our customers can give us. You can place a comment, rate or review a product directly on our website. All comments and reviews will be monitored before being posted to the website.